Also I feel like they could get the screen to get even way brighter to make the HDR (M55Q8-H1) highlights really pop, but it seems that the software department keeps swinging but missing every time. Again software problem communicating with graphics card. I then have to reboot the tv again (happens when changing a lot of in game graphics settings or changing a lot settings in AMD adrenaline software. I forgot to mention when using it with a computer sometimes the tv picture will cut out and show a black screen. There hardware is very good, it's the software they have trouble with and just for this reason, I put it into question that, will I buy another Vizio product again? And the answer is no not until they fix the software side of things. I just feel like they could fix these things, but they just won't and that's what keeps this company crippled. Also it's rare but the sound bar turns off sometimes in the middle of a movie or gaming even with eco mode off (you would think that eco limits power usage by limiting the sub and full volume). The vizio sb3651-f6 sound bar still turns on by its self, I don't know if it's because of the tv apps update and the sound bar thinks the tv is turning on or what, but the sound bar should not turn on by its self (and by the way tv don't turn on its self). Show us how you are working towards real solutions.Īgain the vizio phone app is still slow and buggy. The situation with the oled, random crashing on various sets, and soundbars not working properly is not ok. It’s time for Vizio to step up and try to get their previous reputation back. There have been a lot of customers who have walked away from Vizio based on posts here. That is not ok, it’s a waste of your time and money by upping the average cost to solve, and makes potential customers look elsewhere. Then you can let this group know that care has a set of information they are looking for and has a procedure they are working through to solve it.Īs it stands either care denies the issue or pushes the problem off and does not assist. If so, that would be useful and should be made available to customer care. It may be stuck looking for specific information. If you use jira, find the specific bug being tracked and post up the current status. What needs to be done is you go to the product managers and find out what the true plan is to solve this bug. The issue has been reported many, many times here and we are aware of reports having gone to Vizio with no response. If you have any issues, please reach out to our customer service team at 1 (855) 833-3221. We will continue to provide additional updates and comments for this, and our other models as available. You can manually check to see if the update is available for you from the Admin & Reset menu by selecting the “Check for Updates” function. To see if you have the new firmware, you can go to the Menu and select Admin & Reset, then select System Information. If your TV is connected to the Internet it will update automatically when the update is available to it. The update will be available on our support site after the network rollout is complete. We will be rolling out the update to ever larger groups over the next several days. Vivid and Game mode default settings have been updated to better optimize the out-of-box image quality.This will notably increase the real scene brightness for SDR and HDR content. Contrast Enhancements through changes to the Black Detail picture function in the Picture>Advanced menu.Audio and video sync for numerous sources.Please see notes below about how and when the update will be available. We’ve made a few more improvements to our 2020-2021 M and V-Series models that we’re happy to share in our latest update, version: 1.20.18.9-1, that is rolling out to TVs now. If you have a question or comment you would like directed specifically to us please tag Vizio_Support or message us directly. As some posts can get buried we may not always see an update to a post or receive a notification. We are here to help as much as we can and interject into conversations where we may be helpful. We recognize that Reddit is a community where individuals come together and discuss problems and find resolutions with each other. We will get back to you as quickly as we can. If we are looking into your issue it may require us a little bit of time to reproduce your issue. Model Number and Current Firmware version If you are reporting an issue the below items of information would be helpful for others information and for us to try to duplicate the issue.ĭ. In this spirit abusive behavior, vulgar or insulting language directed at other users will not be tolerated. This is an official VIZIO Reddit page and we would like to create a positive environment for users to come and find solutions to issues or provide feedback to others.
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